Tickets
11 settings. Change them with
,config, or on the dashboard.
| Key | Setting | Type | Default | Notes |
|---|---|---|---|---|
ticketEnabled |
Tickets enabled | boolean |
false |
Members can open support tickets. |
ticketCategoryId |
Ticket category | channel |
not set | Category new ticket channels are created in. |
ticketLogChannelId |
Ticket log | channel |
not set | Closed tickets and transcripts are posted here. |
ticketTranscripts |
Save transcripts | boolean |
true |
Attach an HTML transcript when a ticket closes. |
ticketSupportRoleIds |
Support roles | list |
empty | Roles that can see and answer every ticket. |
ticketPanelChannelId |
Panel channel | channel |
not set | Channel the open-a-ticket panel lives in. |
ticketPanelMessageId |
Panel message | string |
not set | Message id of the ticket panel. |
ticketNameTemplate |
Channel name | string |
ticket-{user} |
Placeholders: {user}, {count}, {subject}. |
ticketOpenMessage |
Ticket greeting | string |
Thanks for reaching out — a member of the team will be with you shortly. |
Posted inside a freshly opened ticket. |
ticketAllowMultiple |
Multiple tickets | boolean |
false |
Let one member hold more than one open ticket. |
ticketPingSupport |
Ping support | boolean |
true |
Mention the support roles when a ticket opens. |
Tickets enabled
,config set ticketEnabled <value>
Members can open support tickets.
Ticket category
,config set ticketCategoryId <value>
Category new ticket channels are created in.
Ticket log
,config set ticketLogChannelId <value>
Closed tickets and transcripts are posted here.
Save transcripts
,config set ticketTranscripts <value>
Attach an HTML transcript when a ticket closes.
Support roles
,config set ticketSupportRoleIds <value>
Roles that can see and answer every ticket.
Panel channel
,config set ticketPanelChannelId <value>
Channel the open-a-ticket panel lives in.
Panel message
,config set ticketPanelMessageId <value>
Message id of the ticket panel.
Channel name
,config set ticketNameTemplate <value>
Placeholders: {user}, {count}, {subject}.
Ticket greeting
,config set ticketOpenMessage <value>
Posted inside a freshly opened ticket.
Multiple tickets
,config set ticketAllowMultiple <value>
Let one member hold more than one open ticket.
Ping support
,config set ticketPingSupport <value>
Mention the support roles when a ticket opens.