Tickets
Tickets
Members open a private channel from a button panel; staff claim and close it, and every ticket writes a transcript. The dashboard drives the same engine.
Try it
,ticket setup
,ticket panelWhat you get
- Button panel — One message, one button. New tickets get their own private channel.
- Claim and close — Staff claim a ticket to show it is handled, then close it with a transcript.
- Dashboard control — List, claim, close and post the panel from the website.
- Support roles — Only the roles you configure can see a ticket channel.
Commands in this area
,activitychartCommunityBar chart of the most active members.aliases: act, acti,birthdayCommunitySet, show, list or clear birthdays.aliases: bday2,birthdaychannelCommunityWhere birthday announcements are posted.aliases: bir, birt,birthdaylistCommunityEvery birthday this server has stored.aliases: bdays,birthdaynextCommunityWhose birthday is next.aliases: bnext,birthdayroleCommunityRole handed out on birthdays.aliases: birx,colorroleCommunityCreate and pick colour roles.aliases: crole,confessionsCommunityPost the anonymous confessions panel.aliases: conf, confess,diaryCommunitySet up personal diary threads.aliases: dia, diaries,goodbyeCommunityLeave message and channel.aliases: goo, good,introCommunityPost the introductions panel.aliases: aboutme, bio, intros,joindmCommunityThe DM new members receive.aliases: jd, joi
In a real server
Tickets in chat
Exactly what a member types, and exactly what bleh answers.
S
Clicking Open a ticket
Open a ticket
Created #ticket-0412 for sam and pinged @Support.
ClaimCloseTranscript
M
,ticket claimmira claimed ticket #0412. Closing it writes a transcript to #ticket-logs.
Ready to put bleh in your server?
Add it in a couple of clicks, run ,setup, then fine-tune everything from the dashboard.